FAQ

Account

• The year I started studying isn’t on the list
• How can I change my account settings?
• Can I change my profile picture?
• I forgot my password
• How do I delete my StuDocu account?

General

• I’m missing points/lottery tickets
• How does StuDocu work?
• What is the StuDocu lottery?
• Can I share documents from your website with others?
• What languages do you accept?
• I want to delete a document

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Premium

• I forgot to cancel my subscription and now I’ve been charged. Can I have a refund?
• How can I upgrade from the Trial subscription to a Premium subscription?
• What’s the difference between the 30 day Trial and the Premium subscription?
• I uploaded a document but have not been granted Premium access
• How can I cancel my Premium subscription?
• I just paid, why is my account not Premium?

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Uploading

• What type of documents do you accept?
• What happens to the documents you reject?
• How do I upload a document?
• I can’t find my course
• How can I make my uploads anonymous?
• I’m unable to upload a document

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Selling Documents

• Why is the counteroffer different from the initial quote?
• How does the 30% Markup work?
• How long does it take to receive the payment?
• What is a counteroffer?
• Why is StuDocu not buying documents at my university?
• Why was my upload rejected?

PayPal

• PayPal isn’t available in my country
• How do I claim the money from my PayPal account?
• I don’t have a PayPal account

Unybook

• Do I have to register a new account with StuDocu?
• Can I still make money from uploading my notes?
• How can I view my Unybook documents in my StuDocu profile?
• How does StuDocu work?
• Why are my documents on StuDocu?
• How can I use the download credits I purchased with Unybook?

StuDocu Referral Program

• What is the Referral Program - For Referrers
• What is the Referral program - For Referred Friends
• Where can I find my Referral link?
• When will I receive my payment?