FAQ
Account
General
- I’m missing points/lottery tickets
- How does StuDocu work?
- What is the StuDocu lottery?
- Can I share documents from your website with others?
- What languages do you accept?
- I want to delete a document
Premium
- I forgot to cancel my subscription and now I’ve been charged. Can I have a refund?
- How can I upgrade from the Trial subscription to a Premium subscription?
- What’s the difference between the 30 day Trial and the Premium subscription?
- I uploaded a document but have not been granted Premium access
- How can I cancel my Premium subscription?
- I just paid, why is my account not Premium?
Uploading
- What type of documents do you accept?
- What happens to the documents you reject?
- How do I upload a document?
- I can’t find my course
- How can I make my uploads anonymous?
- I’m unable to upload a document