In some instances we might exceptionally grant a refund if you have forgotten to cancel your subscription in time.
Please visit our refund self-service tool, if you’re eligible for a full refund, it will be automatically processed by our system. You should receive it within 5-10 business days.
Otherwise, our Customer Support team can investigate if a partial refund might be available for you. In this case, please contact us via our support page.
Kindly note, if you have made use of the Premium paid subscription by downloading documents or viewing content since the payment was made, we will be unable to offer you a full refund.