In some instances we might exceptionally grant a refund if you have forgotten to cancel your subscription in time.
Please contact us straight away to see if you are eligible by providing the transaction reference number for the charge. The transaction reference will be shown on your bank statement and will begin with ‘5c’.
Kindly note, if you have made use of the Premium subscription by downloading documents or viewing Premium content since the payment was made, we will be unable to refund you.